Custom Order Policy – DTF Prints
Custom & DTF Print Orders
All custom orders, including Direct-to-Film (DTF) prints, are made-to-order and produced specifically for each customer. Due to the personalized nature of these items, all custom orders are final sale.
Returns & Reprints
We do not accept returns or exchanges on custom orders. However, if your order arrives with a production defect or error on our part, we will issue a free reprint within 14 days of delivery. To qualify:
- Contact us within 14 days of receiving your order.
- Provide your order number and clear photos of the defect.
- Errors caused by customer-submitted artwork (low resolution, incorrect colors, spelling) are not eligible for a reprint.
Logo & Placement Pricing
We charge a flat fee per logo placement on all custom orders. Each unique logo location (front, back, sleeve, etc.) is billed separately. Custom sizing and color options may affect the final price.
- Standard logo placement: priced at checkout per location selected.
- Oversized or multi-color logos may incur additional fees — you will be notified before production begins.
- Custom size and color options are available and priced accordingly at the time of order.
Artwork & PNG File Requirements
To ensure the fastest turnaround and best print quality, all submitted PNG files must meet the following requirements:
- Minimum 300 DPI resolution
- White background accepted
- Any color mode accepted (RGB or CMYK)
- File must be a true PNG (not a renamed JPEG or other format)
- Artwork should be sized to the actual print dimensions you want
Files that do not meet these requirements may delay your order. We reserve the right to request a corrected file before proceeding with production. We are not responsible for print quality issues resulting from low-resolution or improperly formatted artwork.
Order Approval & Production
Once your order is placed and artwork is approved, production begins immediately. Cancellations are not accepted after production has started.
